Faq

Frequently Asked Questions

Everything you need to know about our wholesale ordering, cold-chain deliveries, MOQs, and certified distribution across Kolkata.

Ordering & Sourcing Details

MOQs vary by product category. Bhetki and mutton portions start from 3–5 kg, sweetwater varieties (Katla/Rohu) require 12 kg, and IFB IQF prawns or Basa fillets are 20 kg. Live Mud Crabs are supplied in batches of 30 pieces.

Standard cuts are dispatched on scheduled daily runs. Specialty items like fresh Hilsa/Ilish, Pomfret, and Scampi need 2 to 3 days advance notice, while live Mud Crabs and fresh lobsters require 3 to 7 days.

Fresh, whole unprocessed fish and raw meats are exempt from GST. Processed and frozen items—including IFB Agro IQF prawns, imported Basa, squid tubes, and Atlantic Salmon—attract applicable GST over the base rates.

We manage recurring daily kitchen deliveries and scheduled bulk banquet dispatches with custom cuts, stable wholesale pricing, and verified weight yields.

Quality, Cuts & Distribution

Yes, THEIA SEA Food Traders is an Authorized Distributor for IFB Agro, supplying certified IQF prawns, imported Basa fillets, squid tubes, and institutional packs.

Yes. We provide skinless or skin-on fillets (Kolkata and Bhola Bhetki), curry cuts without head and tail, deveined prawns, boneless mutton cuts, and fine keema.

Freshness, temperature, and piece counts must be verified upon delivery alongside our dispatch team. Given the perishable nature of cold-chain seafood, any discrepancies must be noted at the time of delivery for immediate replacement or credit adjustment.

Direct Dock-to-Door Sourcing

Certified Cold-Chain Supply Across Kolkatato hydrate, restore, and naturally enhance your radiance.

How do you guarantee the freshness of your daily catch?

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Our catch is sourced daily from certified local bheris, coastal docks, and IFB Agro facilities, then packed immediately in ice-sealed crates without chemical preservatives.

Can you order custom portions and cuts?

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Yes. We provide precise catering cuts—including boneless skinless Bhetki fillets, curry-cut Rohu/Katla, peeled & deveined prawns, and fine mutton mince.

How do you ensure correct weight yields on frozen stock?

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All frozen items provide documented net-weight yields (e.g., imported Basa fillets at 90%–98% yield), preventing hidden water weight loss in your prep line.

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Customer Care

FAQs

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Customer Care

FAQs

Shipping Policy

Returns & Exchanges

Track Order

Privacy Policy

Terms & Conditions